HOW DO I PLACE MY ORDER?

To place an order:

1. Finish adding items to your shopping cart
2. You may choose to process through our website checkout or through PayPal.

• If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
• If you wish to continue through PayPal, please click on the PayPal button

3. You will be transferred to our Customer Information page. You will be prompted to enter:

• Email address
• Name
• Address

1. If you have a valid discount code, you may enter it in the " Discount" field located on the right said of the screen. Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
2. Continue by clicking “Continue to Shipping Method” button. Please make sure you have input the delivery address correctly (if different from your billing address.) Once everything is completed, click on “Continue on to Payment Method”
3. You will need to enter in your payment details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
4. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at support@vasano.co

 

WHICH PAYMENT METHODS DO YOU ACCEPT?

We use Stripe as our payment gateway provider, they are both secure and reliable. You can pay securely on our shop with either VISA, MasterCard, Maestro, American Express, JCB, Discover or Diner's Club. We also accept PayPal.

 

WHY DOESN'T MY CREDIT CARD WORK?

We take most of the major cards out there today, but if any option should be left out, we offer the option to pay by PayPal which works in most other cases. For information on payments please read through our Payment page.

 

HOW DO I MAKE PAYMENTS USING PayPal? 

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

 

HOW DO I USE A DISCOUNT CODE?

To use a promotional code, please follow these steps:

1. Choose the item you want to order and then click "Checkout" green button
2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
3. You will see a “Discount” field on the upper right most part of the page
4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

 

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

 

HOW SOON WILL I GET MY PACKAGE?
Shipping times vary by country, but it normally takes about 10 to 25 business days for your item to arrive.

HOW CAN I TRACK MY ORDER?
A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for its status to update.

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?
After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! VASANO provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but [Store Name] does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?
This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 2 weeks, please contact support.

DO YOU SHIP INTERNATIONALLY?
VASANO is proud to serve our customers from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

It usually takes 10-25 business days to arrive in your country, however, in some instances; delivery may be delayed depending on your country's customs. [Store Name] is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

 

I WANT TO RETURN OR REFUND!
For return product or refund, please read our Return Policy first.

If you insist, please send an Email to support@vasano.co
Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.

TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes are the responsibility of the recipient and will not be covered by us here at [Store Name]. For further details of charges, please contact your local customs office.

IS ORDERING ONLINE SECURE?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

 

IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

NOTE: Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.

 

HOW CAN I CONTACT VASANO?
You can contact our customer support via email: support@vasano.co We do our best to respond within 1-2 business days.